The Van Wert County Courthouse

Friday, Mar. 29, 2024

PUCO approves Winter Reconnect Order

Submitted information

COLUMBUS — The Public Utilities Commission of Ohio (PUCO) has approved the Winter Reconnect Order to help Ohioans reconnect or maintain electric and natural gas service during the winter heating season. The program runs from October 17 through April 14, 2017.

Any customer of a PUCO regulated electric or natural gas utility may take advantage of the order. Last winter heating season, more than 246,000 Ohio utility customers utilized the PUCO’s Winter Reconnect Order.

puco-logo-9-2016-copyEnergy utility service is vital, especially in the winter. The Winter Reconnect Order is an opportunity for Ohioans to avoid disconnection or reconnect their gas and/or electric service once during the winter heating season. Customers who use the Winter Reconnect Order are required to pay the utility $175 plus any applicable reconnection charge not to exceed $36. If the company’s reconnection charge is greater than $36, the balance may be billed to the customer the following month.

The Winter Reconnect Order also applies to customers seeking to establish new electric and natural gas service. Rather than paying the full security deposit that may be required for new service, customers can pay up to $175 and be billed any remaining balance of the security deposit the following month.

There is no income eligibility requirement to utilize the Winter Reconnect Order, however customers who are at or below 175 percent of the federal poverty level may apply through the Home Energy Assistance Program (HEAP) [ http://www.puco.ohio.gov/puco/index.cfm/consumer-information/consumer-topics/energy-assistance-programs-help-with-paying-your-utility-bills/ ] to pay the $175 amount. Several other state and federal programs are also available to Ohioans who qualify, including the Percentage of Income Payment Plan Plus (PIPP) and the Home Weatherization Assistance Program (HWAP).

More information about these programs and additional ways to save on home heating bills this winter is available on Ohio’s Winter Heating Resource website at www.winterheat.ohio.gov.

Those who would like to utilize the program, can call their electric or natural gas utility between October 17 and April 14, 2017, to find out more information about their account and how to apply the Winter Reconnect Order to their utility bill. Utility representatives will explain the order, and if applicable, set customers up on a payment plan for any default amount. PIPP customers who would like to use the Winter Reconnect Order must pay the balance of any default they may have within one billing cycle in order to re-enroll in PIPP.

For more information about the PUCO’s Winter Reconnect Order, contact the PUCO at 800.686.7826 or visit the PUCO website at www.PUCO.ohio.gov.

POSTED: 09/15/16 at 6:47 am. FILED UNDER: News